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Section 1
小伙子打电话求职果园的工作
1-10 Completion:
1. visa type: blue card
2. working period: July to October
3. The information is from the website
4. busiest time: September
5. Picking date is decided by weather
6. additional wage over 18: 6.50/hour (Under 18 only 4.50/hour)
7. accommodation: campsite
8. advise to go around by bike
9. must work with passport
10. should bring own lunch and supply of water
Section 1
订机票和投诉处理，抱怨航空公司不允许带两个以上小孩
1-10 Completion:
1. Name: Quigley
2. ordered 4 return tickets
3. Departure time: 11:45 am
4. Problem: put a box of error message page
5. One adult can bring 2 kids at most allowed.
6. free ticket for kids who are under 12 years old
7. children have less food
8. what if the huge family and school group will do
9. Letter will be sent to the manager.
10. Reference number: GBK8422
Section 1
电话预定剧院票
1-10 Completion:
1. Surname: Bittens
2. group with discount（团体票折扣优惠）
3. 共有3个adults, £23 each
4. 17 children: £12.50 each（*票的优惠力度更大）
5. Seat choice: the back row of the circle
6. One child needs a wheel chair
7. seats close to the lift
8. take tickets from the library
9. Food: some of them are vegetarians
10. Food: pizza (cheese and tomato)
Section 1
顾客买的吸尘器vacuum坏了，打电话到售后服务要求更换
1-10 Completion:
1. Name: Dinane Ruddick
2. leave a number of home telephone
3. Address: Garden Avenue
4. Date of purchase: 31st July
5. original Vacuum problem in the handle
6. Price: $104 (in a sale)
7. suggested action: free repair
8. the new one has reusable dust bag
9. new type price: $190
10. Color of the new: silver
Section 1
学生宿舍选择
1-10 Completion:
1. lunch is not included
2. Must pay for one term
3. Accommodation type: Studio
4. include: transport
5. electricity bills: 43
6. water bill
7. Accommodation type: Friendly Faces
8. Fees: from 35 to 80
9. Should pay for: 12 months
10. Include bills and meals
